Simple example and one that can then be applied to other scenarios. The philosophy behind it I mean. An admin and a friend of theirs are playing, perhaps also in voice chat together conversing. The admin for one reason on another freezes this friend on top of a box where nobody else resides. A zombie by chance runs by, notices the frozen player, one thing leads to another and the friend dies to the zombie. It can and has happened in the past. This is just a very off the top example.
To a third party spectator, that might be seen as abuse, but nothing is black and white. A similar thing could be said when talking about text chat. Say that again a random admin and another person know one another well. The admin might tell this person to piss off, but it's out of context. Perhaps it's a thing they say to each other often. The words of course again can be switched around to a lot of different things. But in essence, again to the 3rd party, it might seem rude or offensive and inappropriate, but from the perspective of the two individuals it might be completely fine or in fact completely normal.
Since we are talking in the abuse report section, the topic at hand is most of the time of course, abuse of power. Not everything is an abuse of power. It might be playful and childish but it's not necessarily evil, toxic and bad for the server. When the time comes that you will see an admin nocliping and killing ct's as a zombie, or kicking/banning people left right and center without warning, without heed, or using the admin chat to insult the whole server, that is when we are talking abuse in it's truest form, toxic and vile and bad for the server. And, honestly, in my 10/11 years here. I've witnessed that only a handful of times.
In fact. Some players, actually enjoy the occasional slap. It makes them feel like they belong, for one odd reason or another. So, rather than try and nitpick our admins on what they are doing, keep looking out for the playerbase. I know you are quite active in the ban/unban request department. I thank you for that. You actively help us keep the servers a good environment to be in.
But a lot of the abuse reports I've seen, are less so. Most of them result in us spending time, looking at things that are not there. While I do appreciate you looking out, I'd also be very happy if you could show us some trust. Remember, we're not professionals.
We are just like you. Lovers of games at heart!
Kind Regards
AsH