Nikooo777
when life gives me lemons, I rtv
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An incident just occurred in the datacenter where our servers are hosted.
Due to some tunnelings that were done to provide continuous operation for our servers, the anti-intrusion detection from our provider locked our server up.
It is yet unclear why this happened, however the only department that can handle these sort of security issues will be available starting from tomorrow morning.
I was on a phone line with the incidents department right now and my message got forwarded to them.
We are very sorry for the downtimes! We hope this will never happen again!
Thank you for your patience,
Niko
Edit:
I found the reason of the detection and forwarded it to the team, they will hopefully understand and fix it ASAP! (6-7am)
Edit:
I knew I couldn't rely on a support team, hence I found a way to unlock the server myself. In fact, they still haven't replied to my ticket.
Due to some tunnelings that were done to provide continuous operation for our servers, the anti-intrusion detection from our provider locked our server up.
It is yet unclear why this happened, however the only department that can handle these sort of security issues will be available starting from tomorrow morning.
I was on a phone line with the incidents department right now and my message got forwarded to them.
We are very sorry for the downtimes! We hope this will never happen again!
Thank you for your patience,
Niko
Edit:
I found the reason of the detection and forwarded it to the team, they will hopefully understand and fix it ASAP! (6-7am)
Edit:
I knew I couldn't rely on a support team, hence I found a way to unlock the server myself. In fact, they still haven't replied to my ticket.
Last edited: